ev333 Privacy Policy

1. Introduction and Purpose of This Policy

ev333 gives the highest priority to protecting the personal information of users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you, why we collect it, how we use it, and how we keep it secure when you use the ev333 platform — including the website, mobile application, and related services (collectively, "Services").

By using ev333's Services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our Services. We may update this Policy from time to time, and you will be notified in a timely manner of any significant changes.

This Policy applies only to ev333's own Services. We are not responsible for third-party websites or services.

2. What Information We Collect

We collect various types of information to create accounts, use services, and complete financial transactions on the ev333 platform. Each category is described in detail below.

a) Information You Provide Directly

The information you provide yourself includes:

• Full name and date of birth (for age verification — for persons aged 21 or older only)
• Email address and mobile number
• Residential address
• National ID card or passport number (when identity verification is required)
• Payment-related information — such as bKash, Nagad, or Rocket account numbers and bank account details
• Information provided when contacting us via live chat or email

b) Automatically Collected Information

When you use our Services, the following information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device characteristics
• Login and logout dates and times
• Pages visited, game session details, and betting history
• Usage patterns collected through cookies and similar tracking technologies

c) Information Received from Third Parties

For identity verification or fraud prevention purposes, we may occasionally collect additional information from legitimate third-party sources — such as identity verification service providers or payment processors.

3. How Collected Information Is Used

ev333 uses collected information for specific and legitimate purposes. We never use your personal information for unnecessary or unrelated purposes.

Service Operation and Improvement

• Creating accounts and verifying identity
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Maintaining and improving the technical functionality of the platform
• Personalizing the user experience

Security and Legal Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Preventing the creation of multiple accounts
• Verifying age to block access by minors
• Complying with applicable laws and regulations
• Resolving disputes and handling legal claims

Customer Support and Communication

• Providing support via live chat and email
• Sending notifications about account activity, transactions, and promotions
• Sending marketing communications based on your consent

4. Cookies and Tracking Technologies

ev333 uses cookies and similar technologies to operate the platform smoothly. Cookies are small text files stored on your device that help improve your browsing experience.

Essential Cookies

These cookies are required for the core functionality of the platform. They are used for maintaining login sessions, security verification, and payment processing. These cookies cannot be disabled, as the service will not function without them.

Functionality Cookies

These cookies are used to remember your preferences — such as language selection, game settings, and interface preferences.

Analytics Cookies

These cookies are used to analyze platform usage and improve the service. This data is collected in aggregated and anonymous form.

You can control most cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

5. Information Sharing and Disclosure

ev333 never sells your personal information to third parties. However, information may be shared in certain specific circumstances.

Service Provider Partners

Limited information may be shared with trusted third parties that assist in operating our services — such as payment processors, identity verification services, game content providers, and technical service providers. These partners receive only the information necessary to perform specific functions and operate under confidentiality agreements.

Legal Obligations

If we are required to disclose information as part of a court order, government directive, or legal process, we will do so. Where legally possible in such cases, we will attempt to notify you.

Fraud Prevention and Security

Information may be shared with relevant authorities in connection with investigations into fraud, money laundering, or other illegal activities.

Business Transfers

In the event of a merger, acquisition, or asset transfer involving ev333's business operations, user information may form part of the related transaction. In such circumstances, we will notify you in advance.

6. Information Security Measures

ev333 has implemented industry-standard technical and organizational measures to protect your personal information.

Technical Security

• All data transmissions are secured using SSL (Secure Socket Layer) encryption
• Stored data is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are in place to prevent unauthorized access
• Suspicious activity is monitored 24/7

Organizational Security

• Only authorized personnel have access to personal information
• All staff sign confidentiality agreements
• Regular data protection training is conducted
• Data protection policies are reviewed and updated on a regular basis

7. Data Retention Period

ev333 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.

Account Information

All account information is retained while your account is active. Even after account closure, certain information may be retained for a specific period to meet legal obligations, resolve disputes, and prevent fraud.

Financial Transaction Information

Records of all financial transactions — including deposits, withdrawals, and betting history — are retained for a specific period as required by law.

Communication Records

Records of communications made via live chat and email are retained for a limited period for the purpose of improving service quality and resolving disputes.

Once the retention period ends, information is securely deleted or anonymized in a way that no individual can be identified.

8. Your Rights and Options

As a user of the ev333 platform, you have certain rights over your own information. We fully respect these rights.

Right of Access

You may at any time ask what information we hold about you. In response to this request, we will provide you with a copy of the stored information.

Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Certain account information you can update yourself; for other matters, please contact our support team.

Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for legal obligations, dispute resolution, or fraud prevention.

Right to Withdraw from Marketing Communications

You may opt out of marketing emails or other promotional communications at any time. To do so, contact our support team or use the unsubscribe link in the email.

Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, although this may limit some services.

9. Minors and Age Restrictions

ev333's Services are for persons aged 21 or older only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of account registration. If a minor has created an account in violation of our policy and we become aware of this, the account will be closed immediately and all related information will be deleted.

Parents and legal guardians are requested — if their child or a minor under their care has in any way created an account on ev333, please notify our support team immediately.

10. Third-Party Services and Game Providers

The ev333 platform includes content from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game providers. These providers operate under their own privacy policies and may have their own data collection practices.

Payment service providers — such as bKash, Nagad, and Rocket — apply their own privacy policies. You are advised to read their policies before using these services.

ev333 is not responsible for the privacy practices of third parties. We share only the necessary information with third parties and always ensure contractual protections are in place.

11. Changes to the Privacy Policy

ev333 may periodically review and update this Privacy Policy in line with its business needs, legal changes, or technological developments.

For significant changes, we will post a notice on the platform and/or notify you at your registered email address. Continued use of the Services after a change will be considered acceptance of the updated policy.

Previous versions are retained by us and can be provided upon request.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will review and respond to your request as soon as possible.