ev333 Terms and Conditions — Complete Policies

To use ev333's services, users must meet the following eligibility criteria. These conditions are strictly enforced and any violation may result in immediate account closure.

1.1 Age Requirement

• Users must be at least 21 (twenty-one) years of age to participate on the ev333 platform.
• Providing an accurate date of birth at the time of account registration is mandatory.
• ev333 may at any time request a government-issued ID, passport or other valid document for age verification.
• Accounts belonging to underage individuals will be closed immediately and deposited funds may be forfeited.

1.2 Geographic Restrictions

• ev333 primarily provides services to users in Bangladesh.
• Creating or using an account from countries where online gaming is legally prohibited is not permitted.
• Attempting to bypass geographic restrictions using a VPN or proxy will be considered a violation of these Terms.

Users must follow the rules below to create and manage a valid account on ev333.

2.1 Registration Terms

• Each user may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate and complete.
• Users are required to provide a valid email address and an active mobile number.
• It is solely the user's responsibility to keep the account password strong enough and not to share it with anyone.
• Any unauthorised use of the account must be reported to ev333 immediately.

2.2 Identity Verification (KYC)

• ev333 may request documents to verify a user's identity at any time.
• A National ID (NID), passport or driving licence will be accepted as valid proof of identity.
• Proof of ownership of a bKash, Nagad or bank account may be required to verify a payment method.
• ev333 reserves the right to suspend withdrawals if verification documents are not provided within the specified timeframe.

ev333 provides transaction facilities through Bangladesh's major mobile banking and banking platforms. All transactions are secured by SSL encryption.

3.1 Deposit Rules

• Deposits must be sent from a payment method registered in the user's own name.
• Deposits from third-party accounts are strictly prohibited and such transactions will be cancelled.
• ev333 is not responsible for any transaction fees charged by the relevant payment gateway.

3.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within one hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be held until the verification process is complete.
• Withdrawals may be withheld if the wagering requirements of an active bonus have not been met.
• ev333 reserves the right to verify withdrawals if fraud is suspected.

ev333 offers bonuses and promotional offers to its users. Each bonus has its own terms and conditions that must be followed.

4.1 Welcome Bonus

• The wagering requirement for the welcome bonus is 10 times (10x). This means withdrawals can be made after wagering 10 times the combined total of the bonus and the deposit.
• Each user can receive the welcome bonus only once.
• The minimum deposit to claim the bonus is ৳500.
• The wagering requirement must be met within 30 days of receiving the bonus, otherwise the bonus will be cancelled.

4.2 General Bonus Policy

• Bonuses cannot be combined while one is active, unless stated otherwise in a specific offer.
• Bonus funds cannot be withdrawn directly — they are only withdrawable after the wagering requirement has been met.
• ev333 reserves the right to modify, suspend or cancel bonus offers at any time.
• If bonus terms are violated, the bonus and all winnings generated from it will be forfeited.
• ev333 closely monitors bonus claims made through multiple accounts or any other dishonest means.

4.3 VIP Program

ev333's VIP program has three tiers. Based on regular play, you can advance to a higher tier and enjoy more benefits.

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.7%.
• Gold: Weekly cashback of up to 1.0%.

Cashback is automatically credited to your account each week. For details on VIP tier benefits and promotions, please contact our support team.

The following general rules apply to all games and betting services available on ev333.

5.1 General Gaming Rules

• ev333 is not responsible for internet disconnections during a gaming session — however, our system will automatically attempt to resume from that point.
• If a game result is incomplete due to a technical error, ev333 will make a decision subject to investigation.
• ev333 is not obligated to pay out bets placed by exploiting software errors, bugs or display issues.
• ev333 may temporarily suspend a game or service at any time for maintenance.

5.2 Sports Betting

• The results of all sports bets will be determined based on official announcements by the relevant international sports governing bodies (ICC, FIFA, BPL management committee, etc.).
• If a match is abandoned, postponed or completed outside of the scheduled time, ev333 will determine the bet outcome according to its own rules.
• Odds in live betting may change at any time. The odds in effect after the user confirms the bet will apply.
• If match manipulation or betting based on inside information is suspected, that bet will be cancelled.

5.3 Casino Games

• All casino games are operated through a certified Random Number Generator (RNG) technology.
• In live casino games, the dealer's decision is final. No reconsideration will be made except in the case of a technical error.
• Misconduct or inappropriate behaviour toward other players during a game may result in account closure.

The following activities are strictly prohibited on ev333. Violations of these rules will result in permanent account closure and legal action may be taken where applicable.

• Money laundering or transferring funds from illegal sources through the platform.
• Bonus abuse: collecting bonuses through multiple accounts, false identities or any other scheme.
• Using automated software, bots, scripts or other technical means to conduct games or betting.
• Attempting unauthorised access to ev333's systems through hacking, malware or any other method.
• Stealing or using another user's account credentials.
• Exploiting game errors or software bugs to gain an unfair advantage.
• Contacting other users while impersonating ev333 staff.
• Colluding with other users to gain an unfair advantage.

ev333 gives the highest priority to protecting users' personal information. For more details on our data processing practices, please visit our Privacy Policy page.

• ev333 does not sell users' personal information to any third party.
• Information is collected for the purposes of verification and service improvement.
• Relevant information may be shared with regulatory authorities as part of legal obligations.
• All data is secured by SSL encryption and stored on secure servers.
• Users may request access to, correction of or deletion of their data.

8.1 User Security Responsibilities

• It is solely the user's responsibility to keep their account login credentials secure and not to share them with anyone.
• Extra caution should be taken when logging in from public Wi-Fi or shared devices.
• If you suspect any suspicious activity or unauthorized access, change your password immediately and notify our support team.

8.2 ev333's Security Commitment

• All financial transactions are protected by bank-grade SSL encryption.
• The use of Two-Factor Authentication is encouraged.
• Regular system audits are conducted to ensure fair play.
• Advanced technology is used to automatically detect suspicious transactions.

ev333 believes that gaming is a form of entertainment — not a way to solve financial problems. We value the mental well-being and financial security of every user.

• Set your own budget and stay within that limit.
• ev333 allows users to set daily, weekly, or monthly deposit limits.
• If you feel that gaming is getting out of your control, use the temporary or permanent Self-Exclusion feature.
• If you suspect an addiction to gaming, contact our 24/7 live chat support.
• For more details on responsible gaming, visit our Responsible Gaming page.

10.1 Closure by ev333

ev333 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any part of these terms and conditions.
• Suspicion of fraud, deception, or money laundering.
• Creating an account with a false identity or incorrect information.
• Being identified as an underage user.
• Instructions from a government or law enforcement agency.

10.2 Closure by the User

• Any user may close their account at any time.
• Before closing an account, all active bets must be settled and any bonus will be cancelled if its conditions have not been met.
• Account closure requests can be made via 24/7 live chat or email.
• Any valid remaining funds will be returned to the user after processing.

To the maximum extent permitted by applicable law, ev333 accepts no liability in the following cases:

• If a gaming session is interrupted due to loss of internet connection or device issues.
• If a transaction is delayed due to a third-party payment processor or banking institution.
• If unauthorized access to an account occurs as a result of the user disclosing their own login credentials.
• If the service must be discontinued due to government regulation or legal changes.
• If the service is disrupted due to unexpected technical errors or a cyber attack.

In any circumstance, ev333's maximum liability will be limited to the relevant user's current account balance.

ev333 reserves the right to change, amend, or update these terms and conditions at any time.

• In the case of significant changes, users will be notified in advance via email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• The date of each update will be noted at the top of the terms and conditions.
• If you do not agree to a change in the terms and conditions, you have the option to close your account.

12.1 Contact

If you have any questions about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali